Richard is a serial entrepreneur with 29 years in of business experience in the dental technology arena and one of the dental industry’s most successful information technology entrepreneurs, having founded Computer Age Dentist, Dentalxchange, and Planet DDS.
Computer Age Dentist created one of the leading desktop practice management software applications in the 1990s. CAD was sold to a public traded healthcare IT company in the late 1990’s.
Dentalxchange was the leading dental portal and e-commerce shop during the dot-com boom. Dentalxchange successfully raised over $28MM in venture capital investment and grew to become the most successful internet company in the dental industry.
Dentalxchange purchased DentalConnect, the dental industry’s leading real-time EDI clearinghouse. DentalConnect pioneered the technology to create the first cloud based, dental claims processing engine. As a result, Richard gained hands-on experience in data transfer between payers and providers. He also oversaw an organization that grew from startup to over 200 employees in 3 years.
Building on the Dentalxchange experience, Richard founded Planet DDS, Inc., which became the leader in cloud-based dental practice management software. He recognized the inevitable future of small business software needs, and more importantly, he saw the future need for connectivity and inter-operability among all the constituents of dental healthcare, including the delivery system and the financing system.
Richard’s experience as a leader in multiple successful startups, his general knowledge of technology, but more importantly, his vast knowledge of dental technologies is invaluable. The success of Virtual Dental Care will come from its ability to bring the immense advantages of current technology to a sector that is woefully behind and inefficient because of it. In three ventures, Richard has shown the ability to transition this aspect of the industry.
Richard is currently on the Board of Healthy Smiles for Kids of Orange County which has incorporated the use of teledentistry into its Medicaid delivery system.
Bill practiced clinical dentistry for 10 years, while creating a small Knox-Keene licensed managed dental plan in Los Angeles. After roles of Western Regional Dental Director and Western Regional Administrative Director with Prudential Healthcare, he became President of the Dental Division. Later, he moved to Wellpoint Healthcare in the same role as General Manager of the dental division.
In both roles, Bill had P&L responsibility for divisions that accounted for almost $800M at Prudential and $600M at Wellpoint. He was responsible for leading the creation of each company’s national PPO networks. Importantly, he was responsible for starting California Dental Alliance, a Wellpoint subsidiary that was one of the industry’s first DSOs.
Bill then founded Dental Connect, the industry’s first real-time dental clearinghouse. The company grew to the largest of its kind in the industry, transacting millions of transactions monthly between dentists and dental benefits administrators. The experience gained from navigating the regulatory environment, working through the unique technical and administrative challenges of the administrators (payers), and understanding the submission challenges of the providers will help the Virtual Dental Care team immensely.
At Planet DDS, Richard and Bill became very familiar with the inner workings and technological and data analysis needs of several DSOs. Working closely with line staff, middle management and C-level managers, they learned the common patterns of daily work flow that evolved into best practices for DSOs, as well as those that created inevitable problems.
Additionally, and very important to Virtual Dental Care’s model, Bill was responsible for developing a division within Planet DDS that utilized a remote workforce to perform revenue cycle management services for Planet DDS customers. Workers throughout the US, Philippines, and Haiti processed millions of dollars of insurance transactions from their homes. In short, Bill and Richard have the knowledge and experience – including developing unique technology – to develop and manage a remote workforce.
Bill is on the teledentistry advisory team at Healthy Smiles for Kids, Orange County.